(Solution) Question 2- How Sunmark Bank’s Organisational Values and Culture Hampered its Growth
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Question 2- How SB’s Organisational Values and Culture Hampered its Growth
In an organisation, their set values and culture can hamper or enhance growth as part of their operations. From the case, the SB organisation values, and culture have had a direct implication on their growth. One of the culture is being resistance to change. In chapter 1 Notes, one of the leaders’ roles is identified as influencing. This is a process of a leader “communicating ideas, gaining acceptance of them, and motivating followers to support and implement the ideas through change”. With this definition in place, SB organisation leadership has failed in influencing the employees towards embracing change. It is in this regard that some of the ideas presented were characterised with scepticism, dismissal evidencing existence of a deep-rooted cultural inertia and emphasising on necessity for transformative shift in terms of mindset.
Further, the SB values were anchored on offering simplified and convenient customer-based offerings which had been core in their past growth. The deep-rooted values for achieving stability, being committed and traditional characterised their culture. This lacks a customer-centric approach which lead to significant issues with their growth. This is since it contributed to disengagement of the staff with employees turnover recording double digits. Considering the Chapter 2 notes, referencing on Big Five Model of Personality,…..
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