(Solution) 7C002 Question 1: Wellbeing Strategies benefit Stakeholders within an organisation

Solution

Promotion and support of staff wellbeing is at the core/heart of organisations championing better work and working lives. According to CIPD (2023), an effective wellbeing strategies has a positive implication in delivering mutual-based benefits for people, organisations, economies and communities. The wellbeing strategies means creation of an environment which holistically promote state of contentment benefitting different stakeholders within organisations. To achieve this, CIPD (2023) note that the people practice professionals ought to initiate a holistic framework for supporting  employees physical health and safety, mental health and offering sources of help including counselling, employees assistance programs (EAP) and Occupational Health Services based on possibility.

In order to explain how promotion of wellbeing strategies can benefit all stakeholders within an organisation, the business case of Riyad Bank can be put into account. As evidenced in Riyad Bank (2024) the organisation is the leader in community development with a set of consistent input on achievement of sustainable developments. To success in the analysis, Mendelow Matrix tool can be appropriately used.

Figure 1: Categories in the Mendelow Matrix for Stakeholders Analysis

In category A in the figure 1 Mendelow Matrix, this include the customers of Riyad Bank and other end-users of their financial planning, cash management, trade finance, investment banking and brokerage services. In Shinwell and Shamir (2018) report which measures impacts of business on wellbeing and sustainability, appropriate link was generated. The report hypothesised that in organisations creating appropriate wellbeing in organisations impact on customer satisfaction levels. Similarly, for Riyad Bank, by investing in wellbeing strategies, employees would benefit from improved clients retention, positive word-of-mouth and eventually increasing organisation success. These findings are supported by Haverila et al. (2020) evaluating customer satisfaction with provided products and services using Servqual Model. The tangibles, reliability, responsiveness, assurance and empathy map are all appropriate predictors of services quality. Further, Astashkina et al. (2018) noted that investing in flexible working strategy as an approach of improving the wellbeing increases customers satisfaction with 75% with the customer lifetime revenues increased with 35%. Hence, by investing in strategies such as flexible working, employees assistance programs, Riyad bank would successfully gain in increased customer satisfaction.

For Category B of stakeholders, this include the employees and people professional department in Riyad Bank. These stakeholders are identified as having high level of interest and low level of power.  While identifying employees wellbeing as a holistic approach, CIPD (2023) identify the best practice as informed by unique needs and characteristics of employees and organisation. The report found that appropriate wellbeing initiatives positively increase resilience, improved engagement, less sickness absenteeism and increased performance and productivity. In a specific context, Richemond and Needham (2020) hypothesised that in organisations implementing wellness initiatives, they gain from 67% increased staff satisfaction, 63% increased in financial stability and growth and 50% reduced staff absenteeism. Similarly, for Riyad Bank, Post COVID-19, they have been faced with an increased absenteeism and employees turnover. By investing in wellbeing strategies, unexplained absenteeism would be mitigated, stress leave mitigated and reduced turnover.

Considering Category C,

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