(Solution) 7C002 Question 1: Wellbeing Strategies benefit Stakeholders within an organisation
CIPD Level 7
7C002- People Management & Development Strategies for Performance

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Description
Solution
Promotion and support of staff wellbeing is at the core/heart of organisations championing better work and working lives. According to CIPD (2023), an effective wellbeing strategies has a positive implication in delivering mutual-based benefits for people, organisations, economies and communities. The wellbeing strategies means creation of an environment which holistically promote state of contentment benefitting different stakeholders within organisations. To achieve this, CIPD (2023) note that the people practice professionals ought to initiate a holistic framework for supporting employees physical health and safety, mental health and offering sources of help including counselling, employees assistance programs (EAP) and Occupational Health Services based on possibility.
In order to explain how promotion of wellbeing strategies can benefit all stakeholders within an organisation, the business case of Riyad Bank can be put into account. As evidenced in Riyad Bank (2024) the organisation is the leader in community development with a set of consistent input on achievement of sustainable developments. To success in the analysis, Mendelow Matrix tool can be appropriately used.
Figure 1: Categories in the Mendelow Matrix for Stakeholders Analysis
In category A in the figure 1 Mendelow Matrix, this include the customers of Riyad Bank and other end-users of their financial planning, cash management, trade finance, investment banking and brokerage services. In Shinwell and Shamir (2018) report which measures impacts of business on wellbeing and sustainability, appropriate link was generated. The report hypothesised that in organisations creating appropriate wellbeing in organisations impact on customer satisfaction levels. Similarly, for Riyad Bank, by investing in wellbeing strategies, employees would benefit from improved clients retention, positive word-of-mouth and eventually increasing organisation success. These findings are supported by Haverila et al. (2020) evaluating customer satisfaction with provided products and services using Servqual Model. The tangibles, reliability, responsiveness, assurance and empathy map are all appropriate predictors of services quality. Further, Astashkina et al. (2018) noted that investing in flexible working strategy as an approach of improving the wellbeing increases customers satisfaction with 75% with the customer lifetime revenues increased with 35%. Hence, by investing in strategies such as flexible working, employees assistance programs, Riyad bank would successfully gain in increased customer satisfaction.
For Category B of stakeholders, this include the employees and people professional department in Riyad Bank. These stakeholders are identified as having high level of interest and low level of power. While identifying employees wellbeing as a holistic approach, CIPD (2023) identify the best practice as informed by unique needs and characteristics of employees and organisation. The report found that appropriate wellbeing initiatives positively increase resilience, improved engagement, less sickness absenteeism and increased performance and productivity. In a specific context, Richemond and Needham (2020) hypothesised that in organisations implementing wellness initiatives, they gain from 67% increased staff satisfaction, 63% increased in financial stability and growth and 50% reduced staff absenteeism. Similarly, for Riyad Bank, Post COVID-19, they have been faced with an increased absenteeism and employees turnover. By investing in wellbeing strategies, unexplained absenteeism would be mitigated, stress leave mitigated and reduced turnover.
Considering Category C,
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- Within six months, PS&M personnel will be provided with chances for capacity building through partnerships with educational institutions to gain knowledge and skills for implementing category management.
- The PS&M would become more motivated in the long run by providing recognition and benefits for pursuing category management implementation.
- Within a year, an effective change management strategy would be pursued, focusing on tracking the change and spotting change resistance
1.0 Introduction
1.1 ADNOC Organisation Background
In this report, the organisation of focus is Abu Dhabi National Oil Company (ADNOC). This is for understanding the impact of contract terms and conditions on distribution of risk and power with their suppliers. This is an organisation which began its operation in 1971 and today is ranked as the leader in diversified energy group which is owned by Abu Dhabi Government (ADNOC, 2022). The organisation network of holistically integrated business has based their operations across the entire energy value chain assisting their capacity for meeting overall demands of the consistently changing energy markets. For remaining competitive, the organisation has allocated $15 billion for advancing and accelerating lower-carbon solutions, investment in new energy solutions and decarbonisation technologies for lowering their carbon intensity with 25% by 2030 and successfully facilitating their NetZero by 2050 target. The company has a network of fully operational companies that operate throughout the entire hydrocarbon value chain, handling tasks including exploration, production, processing, storing, refinement, and supply in addition to manufacturing a wide range of petrochemical products. I work as a Contract Engineer for ADNOC Offshore, one of the company's divisions. The offshore division of ADNOC is responsible for the delivery and development of oil and gas resources in the waters surrounding Abu Dhabi. With OPEX and CAPEX, ADNOC Offshore spends over 3,000 million dollars annually. The organisation structure is as illustrated in figure 1; Figure 1: ADNOC Organisation Structure1.2 Identified Category Management
The deployment of the iSourcing system, a technology-focused procurement procedure, was chosen as the category management in this study. The need for oil and gas has significantly expanded in the modern era since the Covid-19 epidemic. As a result, ADNOC is forced to spend money on equipment to help them process and refine more oil and gas products. In light of this, the team leader's responsibility is to see that an iSourcing system is in place and can be utilised to purchase the new machines that the company needs to upgrade its operations. Locally in UAE, regionally in the Middle East, and internationally in Western nations, this would apply. This project aims to produce a report outlining the implementation of the change approach. This is done while ensuring the team members and leader have the necessary abilities to carry out the plan successfully. Implementing the new category management strategy is the kind of change being sought. The learner will be the team leader throughout the full category management process since a team has been chosen to oversee the deployment of iSourcing. The practical approach would be utilising various tools and strategies that demonstrate leadership and best practices in change management, along with a focus on the category management data from the ADNOC firm.2.0 Change Management Approach
2.1 Introduction of the Required Change Process
In its Procurement Supply and Management (PS&M) budget, ADNOC had allocated roughly 10 million UAEis before the COVID-19 epidemic. Up to 5,000 domestic and foreign providers are currently utilised in this. Because of the significant financial allocation in PS&M, the ADNOC sourcing method is crucial to their operations in this scenario. Logistics, equipment, and facility administration are all purchased separately by the organisation, all of which fall under the organisation's primary spending categories of computers and technical systems. As a result, they lack a centralised system that would allow all departments to be involved in aiding the procurement procedure (CIPS, 2020). The Burke-Litwin Model (Coruzzi, 2020) can pinpoint the internal and external factors that contributed to the identified change. This model ranks the many change drivers according to their importance and provides evidence of each one in figure 2; Figure 2:Drivers of Change Model When taking into account the ADNOC organisation and indicated change, these elements have the following effects, as stated in Table 1: Table 1:Summary of the Drivers of Change in ADNOC OrganisationFactors of change | Explanation |
External environment | Supply chain networks have been significantly impacted since COVID-19. ADNOC's ability to replenish stock, equipment, and machinery has been affected. Therefore, ADNOC would participate in strategic alliances by including diverse actors and intermediates in the complete value chain through iSourcing |
Individual and oganisational performance | ADNOC's investment in iSourcing would reduce PS&M turnover, everyone's performance, and supply chain network satisfaction. |
Leadership | To ensure iSourcing success, the PS&M will lead and manage efficiently. This inspires and guides other organisations to iSourcing success. |
Mission and strategy | The achievement of ADNOC's aim to provide high-quality oil and gas products would be ensured by the deployment of iSourcing. The justification for this is to quickly and effectively engage highly qualified vendors. |
Organisation culture | Implementing iSourcing would promote the collaborative and teamwork-oriented organisational culture of ADNOC. This is due to the platforms offered by iSourcing that provide suitable options for teamwork and collaboration. |
Task requirements and individual skills | Employees at ADNOC lack the knowledge and skills necessary to deploy iSourcing. This deficit might be filled by offering possibilities for professional advancement. Implementation of the change would be successful. |
Employee motivation | This report's proposal suggests that providing monetary and non-monetary rewards is necessary to encourage people to adopt iSourcing. This is for employing remarkably contemporary systems of practice. |