(Solution) Level 5 New CIPD_5CO02_24_01 5CO02 Evidence-based practice

Solution

Task 1

Evaluate the concept of evidence-based practice (EBP) and provide two examples of where Technivara could use it to ensure sound decision-making in people practice. (AC 1.1)

Evidence based practice (EBP) is a structured approach to decision making that integrates critical evaluation of relevant data, organisational context, stakeholder input, and professional expertise to make sound, rational decisions and ultimately achieve better business outcomes (CIPD, 2019).

Evaluation of Evidence Based Practice

EBP practices such as critical thinking and rationale decision making models are very important in HR practice. According to Bergström (2023), critical thinking is the objective evaluation of evidence in order to identify bias, and critically questioning assumptions in order to strengthen the basis for decisions made in Technivara. On the other hand, Rational decision making offers a logical framework for the systematic evaluation of alternatives for decisions and selecting the best alternative. These methods increase the accuracy and decrease the reliance on guesswork and instils stakeholder trust in Technivara.  However, EBP has its disadvantages. Critical thinking, for example, is time consuming and demands advanced analytical skills which might sometimes not be available. Rational decision making tends to oversimplify complex issues or may completely ignore the qualitative aspects such as employee emotions in Technivara (Young, 2024). Further, both models depend heavily on the Technivara existence and quality of evidence, and poor data can result in flawed conclusions.

Use of EBP for People Practice Issues

Resourcing: Recruitment of specialised aviation professionals is a challenge for Technivara. EBP supports sound decision making through analysis of labour market trends, candidate profiles and performance data (Rousseau, 2020). By using critical thinking, skills and certifications can be evaluated using quantitative metrics, and culture fit using qualitative insights. On the other hand, rational decision making helps to prioritise Technivara hiring needs as well as select candidates that fit in the long-term goals.

Learning and Development (L&D): EBP can analyse performance reviews and customer feedback to understand training needs in order to improve Technivara service. Training programs are tailored based on evidence, to align with organisational standards (CIPD, 2018). For example, critical thinking assesses the training methods relevance and rational decision making allocates resources effectively on the initiatives that serve to enhance Technivara customer satisfaction and employee performance.

Use of EBP for Organisational Issue

Raising levels of customer satisfaction: In order to enhance customer satisfaction at Technivara the company aims at closing service delivery gaps. This is supported by EBP which uses passenger feedback, Net Promoter Scores (NPS) and flight operation data to understand customer experience trends in Technivara (Stuart, 2023). From these sources of evidence, it is possible to identify specific areas in which service improvements could be made, for instance, improving the quality of in-flight entertainment or providing for the needs of specific segments of Technivara population. For example, critical thinking evaluates the actual causes of dissatisfaction by considering the evidence against organisational goals and ensures that recommendations address the actual causes.

Evaluate one appropriate analysis tool and one appropriate analysis method that Technivara might apply to recognise and diagnose issues, challenges, and opportunities. (AC 1.2)

Analysis Tool

PESTLE analysis is a strategic framework meant to analyse macro environment factors impacting an Technivara organisation (Battista, 2024). This tool enables HR professionals to understand the impact of external influences on the way Technivara workforce is structured, business operations, and the way the organisation makes decisions.

The PESTLE framework is very effective in diagnosing issues, challenges and opportunities by providing a structured approach for examining external factors (Wood, 2024). For instance, PESTLE can be used by Technivara to determine the economic shifts, like the fluctuating oil prices that directly reflect on operating costs as well as workforce planning. Similarly, advancements in technology such as AI integration into the operation can serve as opportunities for efficiency improvements or workforce reskilling in Technivara. Changes in the legal and regulatory frameworks across Technivara’ global markets can also expose it to compliance risks and, therefore, call for pro-active HR strategies.

One of the strengths of PESTLE is that it is comprehensive, and HR teams are able to identify and consider a range of external factors that may help influence Technivara goals. The process is however, time consuming as it applies lots of research and expert input (Alam, 2024). Moreover, the tool only captures a snapshot of the external environment and thus requires continued monitoring in order to remain effective in times of rapidly changing context in Technivara.

Analysis Method

Exit interviews are qualitative analysis methods conducted with employees leaving the Technivara organisation to gain insights concerning their experiences that led them to leave the organisation (Mohdzaini, 2021). This method presents an opportunity to understand how Technivara employees perceive the practices and policies, as well as the cultural elements of the organisation.

Exit interviews are very effective at recognising and diagnosing issues, challenges, and opportunities in Technivara. For instance, exit interviews with Sue Young and rest of teams could show recurring trends such as long working hours, lack of career progression, or inadequate support systems. Such feedback helps HR to find the right patterns and bring targeted interventions, for example modify Technivara shift structures or to enhance career advancement opportunities (Indeed, 2024). Additionally, the method highlights opportunities for employee satisfaction, including implementing work-life balance initiatives.

The strength of exit interviews is that they directly present actionable insights from employees so that HR can make knowledgeable decisions to solve various challenges such as retention and engagement challenges (Walker, 2024). Nevertheless, the method may be limited by biases, when departing employees might exaggerate grievances, or fail to be entirely honest.

Explain the main principles of critical thinking including how these might apply to your own and others’ ideas to assist objective and rational debate at Technivara.  (AC 1.3)

Main Principles of Critical Thinking

Critical thinking refers to the ability to think clearly and to evaluate objectively the ideas, opinions, and arguments of others (Howlett & Coburn, 2019). The main principles of critical thinking relevant in Technivara are clarity, logic, evidence-based reasoning, open mindedness and reflective thinking. Clarity ensures that the ideas presented are well articulated and understood. Logic stresses sound reasoning and a sense of logical connection between ideas in Technivara. Evidence based reasoning enables a conclusion to be made by considering only credible sources. Lastly, open mindedness helps Technivara broaden the scope for exploration to include all perspectives, while the reflective thinking works by promoting self-awareness that helps challenge assumptions and bias hence avoiding rushing into conclusions (CIPD, 2016). When applied together, these principles guarantee that decisions are made in Technivara rationally, on the basis of proper analysis supported by evidence.

Application of Critical Thinking to Develop My Own Ideas

While designing a training program for Technivara to enhance customer service excellence, I used critical thinking. First, I defined the program objectives clearly and collected evidence of areas in need of improvement like customer feedback and performance data. I then reviewed several training methodologies to analyse their effectiveness, feasibility, and compatibility with Technivaras’ customer experience standards. Finally, I thought about the outcomes of the program and then included feedback from pilot sessions before launching the program. By adopting this systematic approach, the training was specifically targeted to the Technivara employee needs, and resulted in measurable improvements in service quality.

Application of Critical Thinking When Considering Others’ Ideas

In a debate about launching an AI-based customer query system at Technivara, I applied critical thinking skills to evaluate Technivara colleague’s suggestion. Although their proposal suggested efficiency, I examined their cost projections, considered similar implementations in the design and engineer components for the electronics industry, and even consulted IT professionals. Next, we then weighed the benefits against the challenges, and I ultimately recommended carrying out a phased rollout plan, with a pilot test to minimise risk. To make the decision practical, evidence based and aligned with Technivara’ operational goals, I evaluated the idea systematically and challenged assumptions.

How the Critical Thinking Approach Assists Rational and Objective Debate

Through critical thinking, discussions are rooted in evidence and logic in support of rational and objective debate (Ryan, 2023). For example, Technivara can use critical thinking in strategic meetings where the ideas are tested on their compatibility with the organisation goals. Critical thinking aims at eliminating emotional bias by addressing the factual data such as passenger satisfaction metrics, operational reports, and industry trends. Gosner (2024) explains that with this approach, stakeholders are able to debate constructively, identify the optimal solutions and make sound decisions that are in line with Technivara’ vision of delivering world class service.

Explain two decision-making processes that Technivara could apply to ensure that effective outcomes are achieved. (AC 1.4)

Force Field Analysis

Force Field Analysis is a decision-making tool that identifies…..

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