(Solution) CIPS PDC Royal Commission for Alula Managing Risk of Poor Quality
In this second assessment, through a focus on Royal Commission for Alula (RCU) organisation, contract terms and conditions have been evaluated. The evaluation has focused on the effectiveness of these terms and conditions in;
- Ensuring management of risks of poor quality, extension of time, costs increase and unethical practices
- Making sure appropriate performance measures are monitored and managed
Also, as part of this report, the battle of forms have been evaluated with the best practice in ensuring management of these battle of forms identified. This has also been reflected in this assessment recommendation for ensuring organisation own terms and conditions are used. Apart from quoting the relevant terms and conditions, a set of tools have been used (specifications analysis, risk register, Mendelow analysis among others). For instance, by using standardisation valuation model, the importance of the contract in context of RCU has been identified. Further, through Mendelow analysis of different stakeholders, the relationship with contracts has been established. Further, by using a risk register, the best practice in managing the risk of extension of time has been evaluated.
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Description
Solution
As defined in Cao and Gao (2018) the quality in contract identify the overall technical requirements in a contract which relate to quality of product/services. Hence, it involve the vendor/supplier/contractor ensuring that the provided goods and services are conforming with the contractual requirements. For RCU, the quality determinants entail being valid, acceptable, capacity and legal. The T&Cs note that;
Hence, this is considered a warranty since there is an opportunity granted to the supplier/vendor to re-perform services for correcting the quality issues. As shown in figure 5, it is the comparison of the conditions and warranties which position this legislation as a warranty. This is owing to the requirement of RCU as the first party to take the costs but in condition.
Figure 1:Warranties and Conditions Compared
Since quality is a critical factor, the T&Cs also offers a provision of use of risk register to monitor and analyse incurred risks. Adopting the definition of Kudszus et al. (2020) a risk register is a table of projected risks allowing tracking of identified risks and any core information regarding to its use. In regard to this, RCU T&Cs note that;
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