(Solution) CIPS Leadership & Management in Procurement and Supply (APGLM)
For this assessment of Advanced Practitioner Corporate Award, it include a business report which evaluate approaches to leadership and management within the organisation.
The organisation of focus is Hertfordshire and West Essex ICS NHS Procurement Services (HWE). As part of this business report, an evaluation of impact of leadership and management on HWE behaviours, leadership approaches to job satisfaction impact and sources of power and its application.
Further, part of this business report entail an evaluation of the relevance of equality and diversity policies in HWE. To obtain relevant findings in this report, different tools including PESTLE have been used.
Also, leadership styles models have been evaluated to note on their impact on organisation behaviour.
The findings in this report evidence that leadership and management are applied interchangeably. Further, leadership and job satisfaction have a direct correlation.
Also, the CIPS Module Notes and peer reviewed journals and publications note to influence staff wellbeing. The findings also evidence existence of individual-centric leadership process as best contrary to job-centered operating in high-level competitive business sector.
From the stakeholders analysis, by use of Mendelow Matrix, it identify different stakeholders as holding varying powers which are distributed and exercised for organisation success.
Finally, the findings indicate HWE equality and diversity policies as appropriate and relevant for the organisation with optimum gains attained.
From the identified gaps in the analysis, and conclusions made, various recommendations have been identified including;
- Pursue capacity development strategies (coach and mentor others) for facilitating appreciating leadership and management functions as followers
- Integrating situational and transformational leadership and management in HWE
- Investing in effective communication strategy to influence stakeholders functions
- Create a system for ensuring efficiencies in resolving all challenges
- Diversification of eProcurement system to harness equality and diversity of suppliers as part of their operations
- Merge HWE departments in procurement for enhancing efficiencies and eliminating wastes from roles duplicated in leadership and management process

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Description
Solution
Table of Contents
1.1 Hertfordshire and West Essex ICS NHS Procurement Services (HWE) Background. 4
2.0 Impact of Leadership and Management on Organisational Behaviour. 5
2.1 HWE Leadership and/or Management. 6
3.0 Evaluation of Impact of Leadership Approaches on Job Satisfaction. 10
3.1 Job Satisfaction Concept 10
3.2 Leadership approaches impact on Job satisfaction. 10
4.0 Organisation Sources of Power. 14
4.2 Sources for Individual Power 17
5.0 Equality and Diversity Policies in Modern Organisation. 19
6.0 Conclusion and Recommendations. 20
Figure 1:Areas of Consideration in Leadership and Management 4
Figure 2:Summary of the HWE Trusts. 5
Figure 3:Hertfordshire and West Essex ICS NHS Procurement Services (HWE) governance structure 6
Figure 5:Organisation Behaviours Factors diagnosis 9
Figure 6:Nadler-Tuchman Congruence Model 10
Figure 7:Factors impacting HWE. 11
Figure 8:Summary of the roles of leadership in supporting employees wellbeing. 12
Figure 9:HWE Leadership Grid Analysis 14
Figure 10:HWE Stakeholders groups and category summary. 16
Figure 11:HWE Stakeholders analysis summary. 17
Figure 12:Individual and Organisation Powers Summary for HWE. 18
Figure 13:A summary of Powers and Dependency Matrix. 19
Figure 14:Contents of HWE Equality and Diversity Policy in place. 20
1.0 Introduction
Today, with organisations investing immense resources in Procurement and Supply Management (PS&M), they are often unsuccessful due to leadership and management weaknesses. According to CIPS (2021), apart from the initial spend analysis, other phases of contract management depend on organisation structure, systems in use, operations, policy development and performance strategies aligned with organisation behaviour. Further, in Best and Williams (2021) report, it hypothesise leadership and management as important to support organisations in improving how systems are initiated, sustainable sourcing and transparency of their operations. Therefore, lack thereof of leadership and management in PS&M contribute to failure of their operations. These findings are supported by Delloitte (2023) Global Chief Procurement Officer Survey which targeted responses from approximately 350 procurement leaders and managers in 40 different countries. The findings obtained from the report hypothesised that the most successful leaders and managers in PS&M are able to capitalise on leading their organisations . The focus areas include the operating model, talent strategy and digital maturity (see figure 1);
Figure 1:Areas of Consideration in Leadership and Management
Source: Summarised from Delloitte (2023)
Hence, from this introduction, this business report main aim is to evaluate leadership and management approaches by focusing on Hertfordshire and West Essex ICS NHS Procurement Services (HWE). The expected findings of this business report included primary research undertaken with stakeholders.
1.1 Hertfordshire and West Essex ICS NHS Procurement Services (HWE) Background
Hertfordshire and West Essex ICS NHS Procurement Services (HWE) is a United Kingdom (UK) based organisation operating in health care sector (HWE, 2023). The organisation operates by offering strategic and transactional procurement services and on-site materials management. This is offered to their 5 NHS Trust within the Integrated Care Services (ICS) pathway which are as illustrated in figure 2;
Figure 2:Summary of the HWE Trusts
Source: Internal documents
With the evident changes in the NHS operations and broad landscape of health sector in UK and internationally, the organisation ensure that procurement plans progressively deliver more for less. The role of the learner in the organisation is a tactical and transactional buyer in within the Operational category. The areas are value savings, supply chain management and sustainability. Further, for aligning contracts within the ICS, they ensure they are identifying potential areas for standardisation, improvements and increasing efficiencies. In figure 3, by using a hierarchical structure, leadership and management is clear. Specifically, following the economic recession post COVID-19, multiple issues faced have been handled by their effective leadership and management.
Figure 3:Hertfordshire and West Essex ICS NHS Procurement Services (HWE) governance structure
Source: NHS (2023)
2.0 Impact of Leadership and Management on Organisational Behaviour
In Gartner (2023) report, an introduction of impact of leadership and management from a broad perspective is introduced. The report hypothesised that with business acumen and technology/data competencies being critical for success of modern PS&M as opposed to traditional procurement skills, leadership and management is instrumental. With the leaders developing the vision and inspiring followers to achieve this vision, management is different. According to CIPS (2019) management ensure the vision is translated to become a reality by guiding their practices and behaviours of all teams daily. Hence, leadership is associated with process followed in influencing, encouraging and motivating the rest. The management is involved in controlling, communicating and pursuing tactics.
2.1 HWE Leadership and/or Management
Considering the broad scope of operations by HWE,
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- Within six months, PS&M personnel will be provided with chances for capacity building through partnerships with educational institutions to gain knowledge and skills for implementing category management.
- The PS&M would become more motivated in the long run by providing recognition and benefits for pursuing category management implementation.
- Within a year, an effective change management strategy would be pursued, focusing on tracking the change and spotting change resistance
1.0 Introduction
1.1 ADNOC Organisation Background
In this report, the organisation of focus is Abu Dhabi National Oil Company (ADNOC). This is for understanding the impact of contract terms and conditions on distribution of risk and power with their suppliers. This is an organisation which began its operation in 1971 and today is ranked as the leader in diversified energy group which is owned by Abu Dhabi Government (ADNOC, 2022). The organisation network of holistically integrated business has based their operations across the entire energy value chain assisting their capacity for meeting overall demands of the consistently changing energy markets. For remaining competitive, the organisation has allocated $15 billion for advancing and accelerating lower-carbon solutions, investment in new energy solutions and decarbonisation technologies for lowering their carbon intensity with 25% by 2030 and successfully facilitating their NetZero by 2050 target. The company has a network of fully operational companies that operate throughout the entire hydrocarbon value chain, handling tasks including exploration, production, processing, storing, refinement, and supply in addition to manufacturing a wide range of petrochemical products. I work as a Contract Engineer for ADNOC Offshore, one of the company's divisions. The offshore division of ADNOC is responsible for the delivery and development of oil and gas resources in the waters surrounding Abu Dhabi. With OPEX and CAPEX, ADNOC Offshore spends over 3,000 million dollars annually. The organisation structure is as illustrated in figure 1; Figure 1: ADNOC Organisation Structure1.2 Identified Category Management
The deployment of the iSourcing system, a technology-focused procurement procedure, was chosen as the category management in this study. The need for oil and gas has significantly expanded in the modern era since the Covid-19 epidemic. As a result, ADNOC is forced to spend money on equipment to help them process and refine more oil and gas products. In light of this, the team leader's responsibility is to see that an iSourcing system is in place and can be utilised to purchase the new machines that the company needs to upgrade its operations. Locally in UAE, regionally in the Middle East, and internationally in Western nations, this would apply. This project aims to produce a report outlining the implementation of the change approach. This is done while ensuring the team members and leader have the necessary abilities to carry out the plan successfully. Implementing the new category management strategy is the kind of change being sought. The learner will be the team leader throughout the full category management process since a team has been chosen to oversee the deployment of iSourcing. The practical approach would be utilising various tools and strategies that demonstrate leadership and best practices in change management, along with a focus on the category management data from the ADNOC firm.2.0 Change Management Approach
2.1 Introduction of the Required Change Process
In its Procurement Supply and Management (PS&M) budget, ADNOC had allocated roughly 10 million UAEis before the COVID-19 epidemic. Up to 5,000 domestic and foreign providers are currently utilised in this. Because of the significant financial allocation in PS&M, the ADNOC sourcing method is crucial to their operations in this scenario. Logistics, equipment, and facility administration are all purchased separately by the organisation, all of which fall under the organisation's primary spending categories of computers and technical systems. As a result, they lack a centralised system that would allow all departments to be involved in aiding the procurement procedure (CIPS, 2020). The Burke-Litwin Model (Coruzzi, 2020) can pinpoint the internal and external factors that contributed to the identified change. This model ranks the many change drivers according to their importance and provides evidence of each one in figure 2; Figure 2:Drivers of Change Model When taking into account the ADNOC organisation and indicated change, these elements have the following effects, as stated in Table 1: Table 1:Summary of the Drivers of Change in ADNOC OrganisationFactors of change | Explanation |
External environment | Supply chain networks have been significantly impacted since COVID-19. ADNOC's ability to replenish stock, equipment, and machinery has been affected. Therefore, ADNOC would participate in strategic alliances by including diverse actors and intermediates in the complete value chain through iSourcing |
Individual and oganisational performance | ADNOC's investment in iSourcing would reduce PS&M turnover, everyone's performance, and supply chain network satisfaction. |
Leadership | To ensure iSourcing success, the PS&M will lead and manage efficiently. This inspires and guides other organisations to iSourcing success. |
Mission and strategy | The achievement of ADNOC's aim to provide high-quality oil and gas products would be ensured by the deployment of iSourcing. The justification for this is to quickly and effectively engage highly qualified vendors. |
Organisation culture | Implementing iSourcing would promote the collaborative and teamwork-oriented organisational culture of ADNOC. This is due to the platforms offered by iSourcing that provide suitable options for teamwork and collaboration. |
Task requirements and individual skills | Employees at ADNOC lack the knowledge and skills necessary to deploy iSourcing. This deficit might be filled by offering possibilities for professional advancement. Implementation of the change would be successful. |
Employee motivation | This report's proposal suggests that providing monetary and non-monetary rewards is necessary to encourage people to adopt iSourcing. This is for employing remarkably contemporary systems of practice. |