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Question 4 (AC 4.2)
Within the context of the organisation, evaluate two contemporary methods that utilise technology to manage both individual and team performance.
Question 4 (1,006 Words)
In contemporary business environment, individual and team performance is prioritised amongst the modern organisations. The rationale of this is that organisations are able to compete when they have sufficient labour with relevant skills, experiences and capability of executing their functions. It is through this that the contemporary approaches can be embraced utilising technologies. An effective management of their performance would mean sustainability in an organisation operations in their business environment. This would be implemented with caution being taken owing to the high rate in which technology becomes obsolete. The best practice is managing all the employees in their active practice.
Contemporary Methods that Utilise Technology to Manage Individual and Team Performance
Performance Management Systems (PMS)
Performance Management Systems (PMS) are platforms which allow for businesses to easily track, analyse, and improve individual and team performance. These systems incorporate real time feedback mechanisms, goal tracking, and analytics to align employees work with the company objectives (Hristov et al., 2022).
Managing Individual Performance
With PMS, MOT managers can give clear, measurable performance goals to each employee. With key performance indicators (KPIs) for example, employees can determine whether they are on track with their goals toward logistics efficiency and compliance with transportation policies. Employees can manage their performances by self-assessing their performance using real time dashboards provided by the system (Zharfpeykan & Akroyd, 2022). Additionally, it enables timely feedback by automating reminders for check‐ins, allowing employees to identify areas for improvements where necessary. For instance, if an employee in the infrastructure department of the MOT is assigned to monitor the completion rate of road projects, they can draw insights in terms of the timeline adherence and budget efficiency of such projects through PMS. Employees are provided with personalised insights so they can know their strengths and their points of development.
Managing Team Performance
PMS also helps the teams at MOT to align their objectives with the organisation goals. Collaborative goal setting features make sure team members know how their individual involvement contributes to the overall project, such as optimising freight transport systems. Team level performance data is displayed in PMS dashboards, listing project completion rates or departmental efficiency. By displaying team contributions, the system makes it easier for managers to point out gaps and reward the successes of the teams (Biondi & Russo, 2022). It also promotes interdepartmental collaboration by providing insights into interdependencies between departments. For instance, teams working on transport innovation projects can see how their output impacts other teams such as policy development or customer service. However, while PMS come with many benefits, they also have disadvantages. For example, constant monitoring and a concentration on measurable metrics can cause PMS to become a source of stress for employees since it disregards the qualitative aspect of performance like the ability for creativity or innovation. Additionally, the reliance on data and algorithms could unfairly evaluate applicants causing unintentional bias (DeNisi et al., 2021).
Overall, PMS effectively utilise technology to make real time contributions towards achieving organisational goals particularly at the team and individual member levels. However, such metrics, if not balanced and supported by effective practices, may result in challenges such as over-monitoring and potential biases.
Collaboration and Communication Tools
Technology in collaboration and communication platforms such as Microsoft Teams helps to manage individual and team performances (Sobaih et al., 2021). With these tools, MOT can centralize communication, streamline workflows, and offer insights into performance.
Individual Performance Management
By integrating on task management features and personal performance tools, Microsoft Teams supports individual performance management (Ajiva et al., 2024). Using the platform, employees of MOT can prioritise daily activities and manage deadlines for important projects, like planning logistics or creating transport policies. By integrating with task boards and calendars, the tool helps employees see their workload and stay organised. For example, a new logistic department recruit can use Teams to track assignments to meet delivery deadlines. These tasks can be supervised by supervisors through direct communication channels on the platform, where they can monitor, provide feedback and set performance expectations. In addition, Microsoft Teams provides analytics that can be used to measure individual productivity. Task completion rates, response times, and meeting participation are all metrics that can be tracked, allowing individuals to self-assess and ask managers for data-based feedback based on their performance (Hewson & Chung, 2021).
Team Performance Management
For large projects, such as improving Saudi Arabia’s freight transport systems, teams working together can greatly benefit from..
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- Within six months, PS&M personnel will be provided with chances for capacity building through partnerships with educational institutions to gain knowledge and skills for implementing category management.
- The PS&M would become more motivated in the long run by providing recognition and benefits for pursuing category management implementation.
- Within a year, an effective change management strategy would be pursued, focusing on tracking the change and spotting change resistance
1.0 Introduction
1.1 ADNOC Organisation Background
In this report, the organisation of focus is Abu Dhabi National Oil Company (ADNOC). This is for understanding the impact of contract terms and conditions on distribution of risk and power with their suppliers. This is an organisation which began its operation in 1971 and today is ranked as the leader in diversified energy group which is owned by Abu Dhabi Government (ADNOC, 2022). The organisation network of holistically integrated business has based their operations across the entire energy value chain assisting their capacity for meeting overall demands of the consistently changing energy markets. For remaining competitive, the organisation has allocated $15 billion for advancing and accelerating lower-carbon solutions, investment in new energy solutions and decarbonisation technologies for lowering their carbon intensity with 25% by 2030 and successfully facilitating their NetZero by 2050 target. The company has a network of fully operational companies that operate throughout the entire hydrocarbon value chain, handling tasks including exploration, production, processing, storing, refinement, and supply in addition to manufacturing a wide range of petrochemical products. I work as a Contract Engineer for ADNOC Offshore, one of the company's divisions. The offshore division of ADNOC is responsible for the delivery and development of oil and gas resources in the waters surrounding Abu Dhabi. With OPEX and CAPEX, ADNOC Offshore spends over 3,000 million dollars annually. The organisation structure is as illustrated in figure 1; Figure 1: ADNOC Organisation Structure1.2 Identified Category Management
The deployment of the iSourcing system, a technology-focused procurement procedure, was chosen as the category management in this study. The need for oil and gas has significantly expanded in the modern era since the Covid-19 epidemic. As a result, ADNOC is forced to spend money on equipment to help them process and refine more oil and gas products. In light of this, the team leader's responsibility is to see that an iSourcing system is in place and can be utilised to purchase the new machines that the company needs to upgrade its operations. Locally in UAE, regionally in the Middle East, and internationally in Western nations, this would apply. This project aims to produce a report outlining the implementation of the change approach. This is done while ensuring the team members and leader have the necessary abilities to carry out the plan successfully. Implementing the new category management strategy is the kind of change being sought. The learner will be the team leader throughout the full category management process since a team has been chosen to oversee the deployment of iSourcing. The practical approach would be utilising various tools and strategies that demonstrate leadership and best practices in change management, along with a focus on the category management data from the ADNOC firm.2.0 Change Management Approach
2.1 Introduction of the Required Change Process
In its Procurement Supply and Management (PS&M) budget, ADNOC had allocated roughly 10 million UAEis before the COVID-19 epidemic. Up to 5,000 domestic and foreign providers are currently utilised in this. Because of the significant financial allocation in PS&M, the ADNOC sourcing method is crucial to their operations in this scenario. Logistics, equipment, and facility administration are all purchased separately by the organisation, all of which fall under the organisation's primary spending categories of computers and technical systems. As a result, they lack a centralised system that would allow all departments to be involved in aiding the procurement procedure (CIPS, 2020). The Burke-Litwin Model (Coruzzi, 2020) can pinpoint the internal and external factors that contributed to the identified change. This model ranks the many change drivers according to their importance and provides evidence of each one in figure 2; Figure 2:Drivers of Change Model When taking into account the ADNOC organisation and indicated change, these elements have the following effects, as stated in Table 1: Table 1:Summary of the Drivers of Change in ADNOC OrganisationFactors of change | Explanation |
External environment | Supply chain networks have been significantly impacted since COVID-19. ADNOC's ability to replenish stock, equipment, and machinery has been affected. Therefore, ADNOC would participate in strategic alliances by including diverse actors and intermediates in the complete value chain through iSourcing |
Individual and oganisational performance | ADNOC's investment in iSourcing would reduce PS&M turnover, everyone's performance, and supply chain network satisfaction. |
Leadership | To ensure iSourcing success, the PS&M will lead and manage efficiently. This inspires and guides other organisations to iSourcing success. |
Mission and strategy | The achievement of ADNOC's aim to provide high-quality oil and gas products would be ensured by the deployment of iSourcing. The justification for this is to quickly and effectively engage highly qualified vendors. |
Organisation culture | Implementing iSourcing would promote the collaborative and teamwork-oriented organisational culture of ADNOC. This is due to the platforms offered by iSourcing that provide suitable options for teamwork and collaboration. |
Task requirements and individual skills | Employees at ADNOC lack the knowledge and skills necessary to deploy iSourcing. This deficit might be filled by offering possibilities for professional advancement. Implementation of the change would be successful. |
Employee motivation | This report's proposal suggests that providing monetary and non-monetary rewards is necessary to encourage people to adopt iSourcing. This is for employing remarkably contemporary systems of practice. |
Since the COVID-19 pandemic, ADNOC has struggled. Flechsig et al. (2022) say delayed service delivery and internal process automation reduce efficiency. Thus, integrating internal procedures, evaluating vendors, and monitoring the sourcing process with iSourcing will benefit ADNOC. A successful and efficient supply chain would result—in situational leadership to handle all everyday situations. Mulyana et al. (2022) define this as improving cost reduction, client satisfaction, and complex and critical processes. The ADNOC organization's automation and flexibility would improve. This involves learning, teamwork, and smart buying. Those fighting against iSourcing face massive supply chain challenges. Yevu et al. (2021) projected network security, system reliability, and persistent unauthorised access difficulties for ADNOC. This would hurt ADNOC's reputation with stakeholders, make persuading clients hard, and alienate supply chain actors. Transformational leaders may remedy this by creating enduring, positive change in their followers and moulding ADNOC PS&M followers into leaders.
2.2 Strengths, Weaknesses, Opportunities, and Threats (SWOT) of the Change Management
Additionally, it is crucial to comprehend the Strengths, Weaknesses , Opportunities, and Threats associated with the present strategy and the new category strategy for the change implementation to succeed. To do this, CIPS (2022) recognizes SWOT analysis as influential in capturing various decisions taken and would aid in guiding and educating category management. Table 3 illustrates the SWOT Analysis; Table 2:SWOT Analysis In conclusion, as shown in Table 1, while the existing strategy has strengths such as giving opportunities for comparison, transferring risks, and extensive evaluation, it is time-consuming and expensive. Using iSourcing makes it feasible to provide chances for risk transfer, pricing comparisons between suppliers, and finding the best items. Furthermore, it ignores sustainability-related aspects essential to contemporary procurement strategies (Hazaea et al., 2022). To equip staff members with the necessary abilities to use the new system, ADNOC must pursue security measures and ongoing capacity development. To handle the interference, a leader must promote the consultative approach in the sourcing process. To continuously acquire new skills and information, relevant L&D plans have been granted.2.3 Process of the Change Management
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- Expansion of the best strategy in embracing on modernised technology as part of stakeholders management
- Come up with customised strategies for improving value for money outcomes unique to logistics spend area
- To involve local and regional supploers to cut costs through gaining in terms of discounted costs
- Consider re-evaluating their financial capability for an effective logistics sourcing with all uncertainities eliminated