Description
Solution
(AC3.3) Explain the impact of dysfunctional employee turnover.
Short references should be added into your narrative below. Please remember to only list your long references in the reference box provided at the end of this section. Word count: Approximately 300 words |
Dysfunctional Turnover
Dysfunctional turnover is the voluntary departure of high-performing employees, who are important for organisation’s success (Morlin, 2023). This kind of turnover can be harmful, particularly because it can negatively impact performance and the morale of everyone involved, resulting in lost knowledge, skills, and productivity. Ways Dysfunctional Turnover Can Impact ParcelCare Loss of Key Knowledge: Dysfunctional turnover can cause the company to lose employees with critical expertise, and hence it loses the valuable knowledge and skills. The company could struggle to find replacements with an equivalent experience, which could have an effect on operational efficiency and customer service quality (Grecek, 2024). It may also be an expensive and time-consuming activity to onboard new staff and get them to the same level as the lost skills. The indirect cost is that of potential customer dissatisfaction, which could potentially harm ParcelCare’s reputation. Increased Recruitment and Training Costs: ParcelCare also has to incur extra recruitment costs to fill high performing positions when the employees leave. These include advertising, recruitment agency fees, and the cost of time interviewing and selecting for candidates. After new employees are hired, training programs to get them to certain levels of performance are necessary as Hazelton (2024) explains. The return on investment is likely to be delayed, putting a financial strain on the organisation while the investment is ongoing. Psychological and Morale Impact on Remaining Employees: The loss of some key employees can diminish the morale of the rest of the employees. In particular, employees may feel insecure or demotivated, if they believe the company cannot retain its top talent. The end result is declining job satisfaction, increased stress, and declining productivity (Grecek, 2024). Over time, this can lead to further turnover. It can also make employees disengaged and less likely to take their role a step above what is expected, which has an overall effect on a team in terms of performance.
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- In conclusion, the findings in this report indicate that Woolworths is currently using Ariba and SAP systems. This study covers the annual spend of Woolworths, the portfolio of Woolworths, their Category and Risk Management.
- Based on the study, Woolworths have to reduce their annual costs, and this may be supported by automation of as many processes as possible and this will also improve their efficiency and effectiveness levels.
- Woolworths also has made significant efforts in categorising its products and managing supply and other risks by having a wide pool of suppliers.
- Further, the introduction of online shopping has greatly boosted their market reach and their competitiveness.
- Woolworths also has to consider grouping all its purchases into categories. This will greatly ease the amounts spent on buying individual items since bulk purchases allow for great discounts due to the economies of scale.
- Further, category management will ensure that the entire supply chain is managed effectively and efficiently with minimal instances of supply chain disruptions.
- Woolworths also must prioritise its stakeholders and acknowledge the role that each stakeholder plays and how this contributes significantly to the overall growth of the firm.
- Stakeholders have to be informed and involved when major decisions are to be made as this will enrich the strategies, contributions and suggestions brought forward.
- Stakeholder analysis is also key to maintain the stakeholder relations which improves not only the reputation of Woolworths but also the market share of Woolworths. This gives them a niche in their market.