(Solution) CIPD 5C002 (AC1.4) Explain a range of (2) decision-making processes
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Solution
| (AC1.4) Explain a range of (2) decision-making processes.
Short references should be added into your narrative below. Please remember to only list your long references in the reference box provided at the end of this section. Word count: Approximately 400 words |
| Reframing Matrix
This is defined in Soykurt (2021) as a decision-making tool which is a creation of people practice professionals for consideration of various tasks in varying opinions. The success of this is reconsideration of a specific issue under focus, pursue an analysis in varying perspectives. According to Rajaram and Eren (2024), the matrix includes four quadrants which include identifying a problem, understanding its constituents, hypothesis development and evaluating outcomes of the hypotheses. The rationale of use of reframing matrix is identified in Scappini (2020) as ensuring success of people practice professionals for increasing success in their operations. For example, in Riyad Bank case, when retention level is reduced, using the matrix assists to identify aspects past the reward strategy or their work environment for evaluating causative of high turnover and reduced turnover. Hence, people professionals handle the root cause and not the face value since multiple levels of consideration are put into account. A solution-based organisation development or structural interventions including lecturing are used for lowering turnover. Also, Soykurt (2021) identify reframing matriz as entailing different groups by being invited to contribute to guidance of solving prevalent issues hence harnessing success in solving prevalent issues. A con of reframing matrix is its complexity nature. This could limit the effectiveness of the results in terms of their application. Also, there are delays and failure to timely embrace the solution. Empathy Mapping This prioritises on emotions and cognitive aspects of staff/stakeholders (Yeung & Ng, 2024). The relevance of the tool is prioritising on development of an explanation of people engagement, thinking, acting and with emotions responding to specific issues including organisation change or initiating a new program in an organisation. By use of empathy mapping, people practice professionals gain in scope of their appreciation of strategies of employees addressing them effectively. In implementation of an appraisal system in organisation, Siricharoen (2021) identify empathy mapping as illuminating on fears of employees on performance review, constructive/supportive criticism and challenges limiting a change. Basically, to sum-up these ideas, Gibbons (2018) it is possible to in precise note on areas of concern, initiate strategies for managing issues and achieve increased scope of recognition amongst staff. Also, by application of empathy mapping, employee’s engagement is improved through actively listening and interacting in an entity. By appreciating staff opinions, Siricharoen (2021) note HR specialists as developing appropriate policies for improving staff morale amongst employees. A major drawback/challenge include significantly relying on subjective-based interpretation hence skewed data sourced. The subjectivity nature of the data contributes to conclusion bias when not well balanced to quantitative data.
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- In conclusion, the findings in this report indicate that Woolworths is currently using Ariba and SAP systems. This study covers the annual spend of Woolworths, the portfolio of Woolworths, their Category and Risk Management.
- Based on the study, Woolworths have to reduce their annual costs, and this may be supported by automation of as many processes as possible and this will also improve their efficiency and effectiveness levels.
- Woolworths also has made significant efforts in categorising its products and managing supply and other risks by having a wide pool of suppliers.
- Further, the introduction of online shopping has greatly boosted their market reach and their competitiveness.
- Woolworths also has to consider grouping all its purchases into categories. This will greatly ease the amounts spent on buying individual items since bulk purchases allow for great discounts due to the economies of scale.
- Further, category management will ensure that the entire supply chain is managed effectively and efficiently with minimal instances of supply chain disruptions.
- Woolworths also must prioritise its stakeholders and acknowledge the role that each stakeholder plays and how this contributes significantly to the overall growth of the firm.
- Stakeholders have to be informed and involved when major decisions are to be made as this will enrich the strategies, contributions and suggestions brought forward.
- Stakeholder analysis is also key to maintain the stakeholder relations which improves not only the reputation of Woolworths but also the market share of Woolworths. This gives them a niche in their market.