(Solution) Assessment ID / CIPD_7CO02_24_01 7CO02 People management and development strategies for performance

Solution

Question 4

High performance work practices (HPWPs) are people management techniques through which employee motivation, productivity and long-term organisational success will be achieved (Mohd Nasurdin et al., 2020). Selective hiring, ongoing skills training and decentralised decision making are key practices under these techniques. Across a number of sectors, it is evident that HPWPs enhance organisational resilience and innovation, as well as employee retention. Nevertheless, the effectiveness of HPWPs is influenced by cultural and resource-based constraints which are not industry specific. This is since there are varying demands and expectations in all sectors and business environment. The best practice is hence to consider the evaluation of all existing approaches for appropriate recommendations.

Role in Boosting Productivity and Innovation

HPWPs have substantially improved employee productivity and spurs innovation, especially in knowledge-intensive sectors. Bhatti et al. (2020), for example, discovered that an increase of 20 percent in productivity was obtained by HPWPs like performance-based incentives and collaborative decisions in technology firms. With HPWPs, these companies get many benefits because they inspire such creativity and autonomy in employees, which is particularly important for problem solving and innovation. Similarly, Kutieshat & Farmanesh (2022) noted that in knowledge-based industries, HPWPs increased creativity by creating a more engaged and experienced workforce capable of handling demanding tasks. However, the effectiveness of HPWP’s in increasing productivity is dependent on the industry in question. In a manufacturing context, for instance, Imran & Atiya (2020) find that the effects of HPWPs on innovation and productivity are limited. Likewise, in industries with rigid operational processes, techniques like employee empowerment or extensive training may not make much of a difference. Such sector-specific variation indicates that HPWPs can bring substantial productivity and innovation benefits, but only if their implementation is tailored towards firms’ areas of core functions and operations dynamics. Adopting these practices may be beneficial in this way as organisations adapt these practices to the particular drivers of productivity in a sector so that the benefits gained through HPWPs can be maximised.

Strengthening Employee Engagement and Retention

Sustaining organisational stability through HWPs plays an important role through engagement and retention of employees. Isimoya et al (2020) reported that organisational implementation of HPWPs had increases in engagement and retention by up to 15%, when such organised career development programme was coupled with individual performance recognition. This is because in such environments, employees were satisfied with their job, committed and they felt a sense of belonging and recognised effort. On the other hand, HPWPs have helped reduce burnout and increase retention rates in healthcare sector though team empowerment and skill development (Memon et al., 2020). Yet the retention benefits of HPWPs may differ among industries with higher turnover, such as retail where job tenures are generally short. While HPWPs offer flexible scheduling and performance-based incentives to improve engagement in retail settings, transient nature of the sector limits its overall long-term effects (Datta et al., 2021). For this reason, HPWPs can play a major part in retention for many industries, even though different industries might require alternative approaches to secure employees for the long-term in sectors characterised with temporary work structures. Overall, HPWPs have strong potential for engagement and retention, but adaptation to context and sector specific sources of support is essential for impact in a range of contexts and sectors.

Increasing Operational Efficiency in Resource-Intensive Industries

In industries where processes generally are resource intensive, HPWPs can contribute to operational efficiency and resulting waste reduction. For example,…..

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