Description
Solution
Task – Questions
(AC1.1) Examine (TWO) the key external influences that impact on business environments.
If you use a source then short references should be added into your narrative below. Please remember to only list your long references in the reference box provided at the end of this section. Word count: Approximately 250 words
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The internal business environment is young, dynamic and competitive due to diffusion of various factors such as increase in technology, changes in the economy and others. It means that, by applying tools like PESTLE, an organisation is aware of these influences and can adjust strategies to stay relevant (Battista, 2024). We have already seen at my organisation Emirates that HR has a central responsibility for noting such external changes and for aligning people strategies to these.
Technological Advances Technological Advances Rate of technological advancement is one of the most important drivers of organisations. At Emirates, status-quo disruptive practises like AI and machine learning have transformed customer experience and business processes. For instance, AI is applied to help customers through chatbots 24/7, and big data that allows companies to provide tailored solutions, and to arrange optimal routes for delivery. However, these advances require the progressive enhancement of the workers involved in this industry. Emirates’ HR team understood future technological trends to enhance the gaps through PESTLE analysis to MAP people strategies with organisational objectives. Pathak (2020) affirms that to meet ever-changing technology dynamics, HR strategies should adopt environmental scanning. Economic Conditions The economic factors are underlying factors within the Emirates operations due to the fact that the aviation business depends on the economic indicators. Due to escalating fuel costs and inflation in the country, operational costs have gone high and the organisation has had to acquire cost effective aircraft and flight routes. The Economic factors are conducted for every organisation on a regular basis through PESTLE analysis to find the right trend ahead to align the strategies of an organisation; similarly, through such an analysis, Emirates identifies the economic trends as Battista mentions, 2024.
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(AC1.2) Discuss organisational goals and why it is important for organisations to plan.
If you use a source then short references should be added into your narrative below. Please remember to only list your long references in the reference box provided at the end of this section. Word count: Approximately 300 words
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Business Goal
A business goal is an intended end product that an organisation seeks to attain under a given period (Orgvue, 2023). Mingling the organisation’s future direction that one can identify the particular activities that must be completed and resources, which are necessary to achieve it. By making them guarantee that all applied efforts are aligned with the organisation’s goal, they foster cooperation and convergence. From Orgvue (2023) it is understood that, strategic objectives are long term ambitions which provide a sustainable development map. The Main Goal of Emirates The main strategic objectives of Emirates include the growth of the airlines company as one of the top providers of air transportation and creating excellent customer value. That is why it aims at introducing new services, increasing its base of clients, and optimising all processes connected with its work. Importance of Planning To this end, planning is critical for Emirates, as it helps achieve this goal by allowing the company to determine potential problems, efficiently deploy its resources, and maintain competitiveness in the highly competitive industry. If there is no order, then the organisation becomes inefficient, tasks are not correctly allocated, and there are missed opportunities. For instance, lack of strategic responses for market changes or emergence of new technologies would mean that customer satisfaction and the organisation’s market share would decline. By so doing, Emirates is able to set specific targets that ensure plans are in harmony with the main objective of the firm. How the Goal is Achieved In order to accomplish its objective, Emirates employs key strategies, for instance, purchasing modern aeroplanes, employing information technologies in customer service and training workers from time to time (K et al., 2024). These measures are backed up through elaborate planning processes which include market analysis, programme defining and reviewing of achievements. Therefore, Emirates sustains its competitiveness hence fulfilling its commitment towards offering global standards aviation services.
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(AC1.3) Discuss the products and/or services the organisation delivers, including who the main customers are.
If you use a source then short references should be added into your narrative below. Please remember to only list your long references in the reference box provided at the end of this section. Word count: Approximately 250 words
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Products and Services Offered by Emirates
Currently, Emirates is in the list of world’s best air travel service providers that covers a wide list of destinations in six continents (Emirates, 2024). These cover full service, business travel, and leisure travel, which caters for the many classes of travellers. Emirates is also known for its superior services on-board including; food, entertainment and comfort during flight. Further it carries out its cargo services through Emirates SkyCargo, it also involves transportation for trade across the world. As it will be depicted in the following figure, the USP for the organisation is luxury, efficiency and innovation in the travel experience. Main Customers of Emirates Consequently, the main customers of Emirates can be positioned in various segments. Based on a demographic perspective, the company mainly focuses on the middle – to high-income earners who are between 25 and 60 years of age. This includes corporate traveller who want to avoid unnecessary complications in their travelling and the leisure traveller who would want only the best from their travelling (Emirates, 2024). Location wise, its customers are widespread, stretching in Europe, Asia and the Middle East and others. Frequency Based segmentation targets loyal and hard working customers who have seen Emirates as a quality, and reliable airline company. Other important group is business to business customers especially in the provision of cargo services. The most important purchase drivers are the quest for higher value offerings, time saving and connectivity to numerous locations (Armstrong and Taylor, 2020). Customers also point to Emirates’ well-established brand image, and the Skywards customer loyalty schemes that incentivise travel. It is based on such customer needs and preferences that Emirates upholds delivery of relevant experiences that help maintain its dominant market position.
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(AC1.4) Review the range of technology available within the people profession, including how it can be utilised to improve working practices and collaboration.
If you use a source then short references should be added into your narrative below. Please remember to only list your long references in the reference box provided at the end of this section. Word count: Approximately 300 words
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- Within six months, PS&M personnel will be provided with chances for capacity building through partnerships with educational institutions to gain knowledge and skills for implementing category management.
- The PS&M would become more motivated in the long run by providing recognition and benefits for pursuing category management implementation.
- Within a year, an effective change management strategy would be pursued, focusing on tracking the change and spotting change resistance
1.0 Introduction
1.1 ADNOC Organisation Background
In this report, the organisation of focus is Abu Dhabi National Oil Company (ADNOC). This is for understanding the impact of contract terms and conditions on distribution of risk and power with their suppliers. This is an organisation which began its operation in 1971 and today is ranked as the leader in diversified energy group which is owned by Abu Dhabi Government (ADNOC, 2022). The organisation network of holistically integrated business has based their operations across the entire energy value chain assisting their capacity for meeting overall demands of the consistently changing energy markets. For remaining competitive, the organisation has allocated $15 billion for advancing and accelerating lower-carbon solutions, investment in new energy solutions and decarbonisation technologies for lowering their carbon intensity with 25% by 2030 and successfully facilitating their NetZero by 2050 target. The company has a network of fully operational companies that operate throughout the entire hydrocarbon value chain, handling tasks including exploration, production, processing, storing, refinement, and supply in addition to manufacturing a wide range of petrochemical products. I work as a Contract Engineer for ADNOC Offshore, one of the company's divisions. The offshore division of ADNOC is responsible for the delivery and development of oil and gas resources in the waters surrounding Abu Dhabi. With OPEX and CAPEX, ADNOC Offshore spends over 3,000 million dollars annually. The organisation structure is as illustrated in figure 1; Figure 1: ADNOC Organisation Structure1.2 Identified Category Management
The deployment of the iSourcing system, a technology-focused procurement procedure, was chosen as the category management in this study. The need for oil and gas has significantly expanded in the modern era since the Covid-19 epidemic. As a result, ADNOC is forced to spend money on equipment to help them process and refine more oil and gas products. In light of this, the team leader's responsibility is to see that an iSourcing system is in place and can be utilised to purchase the new machines that the company needs to upgrade its operations. Locally in UAE, regionally in the Middle East, and internationally in Western nations, this would apply. This project aims to produce a report outlining the implementation of the change approach. This is done while ensuring the team members and leader have the necessary abilities to carry out the plan successfully. Implementing the new category management strategy is the kind of change being sought. The learner will be the team leader throughout the full category management process since a team has been chosen to oversee the deployment of iSourcing. The practical approach would be utilising various tools and strategies that demonstrate leadership and best practices in change management, along with a focus on the category management data from the ADNOC firm.2.0 Change Management Approach
2.1 Introduction of the Required Change Process
In its Procurement Supply and Management (PS&M) budget, ADNOC had allocated roughly 10 million UAEis before the COVID-19 epidemic. Up to 5,000 domestic and foreign providers are currently utilised in this. Because of the significant financial allocation in PS&M, the ADNOC sourcing method is crucial to their operations in this scenario. Logistics, equipment, and facility administration are all purchased separately by the organisation, all of which fall under the organisation's primary spending categories of computers and technical systems. As a result, they lack a centralised system that would allow all departments to be involved in aiding the procurement procedure (CIPS, 2020). The Burke-Litwin Model (Coruzzi, 2020) can pinpoint the internal and external factors that contributed to the identified change. This model ranks the many change drivers according to their importance and provides evidence of each one in figure 2; Figure 2:Drivers of Change Model When taking into account the ADNOC organisation and indicated change, these elements have the following effects, as stated in Table 1: Table 1:Summary of the Drivers of Change in ADNOC OrganisationFactors of change | Explanation |
External environment | Supply chain networks have been significantly impacted since COVID-19. ADNOC's ability to replenish stock, equipment, and machinery has been affected. Therefore, ADNOC would participate in strategic alliances by including diverse actors and intermediates in the complete value chain through iSourcing |
Individual and oganisational performance | ADNOC's investment in iSourcing would reduce PS&M turnover, everyone's performance, and supply chain network satisfaction. |
Leadership | To ensure iSourcing success, the PS&M will lead and manage efficiently. This inspires and guides other organisations to iSourcing success. |
Mission and strategy | The achievement of ADNOC's aim to provide high-quality oil and gas products would be ensured by the deployment of iSourcing. The justification for this is to quickly and effectively engage highly qualified vendors. |
Organisation culture | Implementing iSourcing would promote the collaborative and teamwork-oriented organisational culture of ADNOC. This is due to the platforms offered by iSourcing that provide suitable options for teamwork and collaboration. |
Task requirements and individual skills | Employees at ADNOC lack the knowledge and skills necessary to deploy iSourcing. This deficit might be filled by offering possibilities for professional advancement. Implementation of the change would be successful. |
Employee motivation | This report's proposal suggests that providing monetary and non-monetary rewards is necessary to encourage people to adopt iSourcing. This is for employing remarkably contemporary systems of practice. |