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(Solution) 5CO01 (AC3.3) Discuss processes for consulting and engaging with internal customers to understand their needs

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(Solution) 5CO01 (AC3.3) Discuss processes for consulting and engaging with internal customers to understand their needs

Consulting and engaging with stakeholders

Conducting stakeholders analysis is important in the example of 4-days working week implementation. With the implementation of 4 days of working, different people would be impacted directly with this change process. The management, staff and departmental heads directly impacted by the change process (Fraussen et al., 2020). The outcome of this is assisting stakeholders note on their functions based on their interest and power. An example of a tool which would be embraced is the Mendelow Matrix analysis for engaging all the stakeholders while ensuring their inclusion in the entire lifecycle.  The communication process would be informed by their expectations and how to manage different incurred challenges. Through frequent performance appraisals process, the employees effectiveness would be evaluated for measuring their commitment and inclusion in their functions.

Needs analysis

This entail a process used to source data for identifying particular measures for management and staff in transitioning to 4-days working plan. The demands for a successful change implementation and personalised demands for the change identified (Dhanapala, 2021). Hence, for sourcing information on workloads, performance and work-life balance, using surveys and interviews would be essential. The sourced data are identified in as relevant to guide making of decisions on new timelines which lead to satisfying the staff demands.

To identify effectiveness, measurement tools entail working on performance of the employees and their successful satisfaction while maintaining commitment in their assigned roles.

Focus groups/ workshops

This represent a fully interactive allowing management and staff in voicing their views, areas of considerations and input to successfully transitioning to the 4 days working week. According to Fraussen et al. (2020) with different sessions being pursued, holistic approaches would be put in place to gather feedback with engagement prioritised and modifications of engagement.

Surveys for ongoing feedback

The application of the survey offers well-structured approach to collect quantitative data. This is in regard to the 4 cays working in context of the staff and management lenses. According to Dhanapala (2021), the rationale of the use of surveys is to identify satisfaction, assigned work functions and balanced working life. The use of the results is for identifying emerging issues and potential growth.

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