(Solution) CIPS PDC Performance Measures Monitoring and Management
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Solution
For a successful contract implementation, stakeholders involved ought to ensure they perform in optimum by satisfying the monitoring and management expectations. In RCU, this is part of their T&Cs and note;
According to Huang et al. (2022), for the purpose of meeting the set requirements, terms and conditions in a contract are important for monitoring and managing a contract. This is through an integration of appropriate and clear performance measures. In RCU case, they employ Service Level Agreements (SLAs) which are intended to manage costs and successfully coordinate their operations. This is with their management of ministerial sites increasing holistically.
Further, as part of the set performance measures, they are relevant to note the scope of professional knowledge integration in business practice. This is for technically and professionally implementing a contract. For instance, for the organisation failing in putting in place holistic IT software and innovation, it affect ability to be consistent in performance management. For functional consideration, performance measures are prioritised implementing the contracts and include collaboration with the rest, inclusion and standard template employed in process implementation. This is unique and guided by specifications which are set by RCU PS&M teams. As a best practice, RCU need to pursue a benchmark with public and private sector organisations to understand their approach towards contract monitoring and evaluation.
Prior rolling out the performance monitoring and appraisal metrics, RCU creates an awareness to all their stakeholders on the likely risks incurred for failure to effectively pursue the contract. Their T&Cs highlight;….
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